Refund policy

You have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party, other than the carrier and nominated by you, took possession of the goods. if you have ordered similar goods as part of a regular delivery over a fixed period of time, on the day on which you or a third party named by you, who is not the carrier, have taken possession of or has taken possession of the first goods.

To exercise your right of withdrawal, you must send us

WOWLABS GmbH, Grünstr.2, 33615 Bielefeld,

by means of a clear statement (e.g. a letter, fax or e-mail sent by post) about your decision to revoke this contract. You can use the attached model revocation form for this purpose, but this is not mandatory.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this agreement, we shall be obliged to refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive the notification of your revocation of this agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

End of the cancellation policy


Sample cancellation form

If you wish to cancel the contract, please fill out the following form and send it to

WOWLABS GmbH, Grünstr. 2 , 33615 Bielefeld/ hello@wowlabs. de

Hereby I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following goods (*): ordered on (*)/received on (*)

- name of the consumer(s)

Address of the consumer(s)

- Signature of the consumer(s) (only in case of paper notification)

- Date

*Please delete as appropriate


The procedures described below are independent of the effective exercise of your right of withdrawal and are not a prerequisite for the exercise of the statutory right of withdrawal and do not restrict it in any way.

Please avoid damage and contamination of the goods. If possible, please return the goods to us in the original packaging with all accessories and with all packaging components. If you no longer have the original packaging, please provide suitable packaging to avoid transport damage.