Terms of service

§ 1 Scope of Application

For the business relations between WOWLABS GmbH (hereinafter referred to as "company") and the customer, the following General Terms and Conditions of Business shall apply exclusively in the version valid at the time of the order. Deviating terms and conditions of business or purchase of the purchaser shall only be recognized if they have been expressly agreed upon in writing.

§ 2 Conclusion of contract

The sending of an order via the website shall represent a binding offer by the purchaser to the company to conclude a purchase contract. When you place an order with the Company, we will send you an e-mail confirming receipt of your order and listing its details (order confirmation). This order confirmation does not represent an acceptance of your offer, but is only intended to inform you that we have received your order. A sales contract is only concluded when we dispatch the ordered product (hereinafter referred to as "goods") to you and confirm dispatch to you with a second e-mail (dispatch confirmation). No contract of sale is concluded for goods from one and the same order that are not listed in the shipping confirmation.

The company does not offer goods for purchase by minors. Your order includes at the same time, the insurance of the age of majority. For an order by minors no liability for our goods is taken over.

§ 3 Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving reasons.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or if you have ordered similar goods as part of a regular delivery over a fixed period of time, on the day on which you or a third party named by you, who is not the carrier, have taken possession of or has taken possession of the first goods.

To exercise your right of withdrawal, you must send us

WOWLABS GmbH, Grünstr.2, 33615 Bielefeld, hello@wowlabs.de

by means of a clear statement (e.g. a letter, fax or e-mail sent by post) about your decision to revoke this contract. You may use the attached model revocation form for this purpose, which is not mandatory.

To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation:

If you revoke this agreement, we shall be obliged to refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive the notification of your revocation of this agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.

End of the cancellation policy:


sample cancellation form:

If you wish to cancel the contract, please fill in the following form and send it to:

WOWLABS GmbH , Grünstr.2 , 33615 Bielefeld/ hello@wowlabs. de

Hereby I/we (*) revoke the contract concluded by me/us (*) for the purchase of the following goods (*): ordered on (*)/received on (*)

- name of the consumer(s)

Address of the consumer(s)

- Signature of the consumer(s) (only in case of paper notification)

- Date

*Please delete as appropriate


processing of your revocation

The procedures described below are independent of the effective exercise of your right of withdrawal and are not a prerequisite for the exercise of the statutory right of withdrawal and do not restrict it in any way.

Please avoid damage and contamination of the goods. If possible, please return the goods to us in the original packaging with all accessories and with all packaging components. If you no longer have the original packaging, please provide suitable packaging to avoid transport damage.

§ 4 Delivery

Unless otherwise agreed, the goods will be delivered to the delivery address specified by the customer. On the website you will find the information about the availability of the goods sold directly by the company (e.g. on the respective product detail page).

If a delivery to the customer is not possible because the delivered goods do not fit through the customer's entrance door, front door or staircase exit or because the customer cannot be found at the delivery address indicated by the customer, although the delivery time was announced to the customer with a reasonable period of notice, the customer bears the costs for the unsuccessful delivery. Unless otherwise specified, shipping costs shall be incurred for the dispatch of the ordered goods.

The dispatch route shall be determined by the company.

Dispatch within Germany is free of charge.

Shipping within the EU costs EUR 12.00.

Shipping outside the EU costs EUR 35.00.

>The company is entitled to make partial deliveries. In the case of partial deliveries, which were arranged by the company or offered to you, subsequent deliveries will be free of shipping costs. In case of partial deliveries on special customer request, the shipping costs will be charged for each partial delivery.

§ 5 Due date and payment, delay

The customer can pay the purchase price by credit card (Master/Visa/American Express), Paypal, purchase on account (Klarna) or prepayment. The company reserves the right not to offer certain payment methods in individual cases. If the customer is in default of payment, the Company is entitled to charge interest on arrears at a rate of 5% above the base rate per annum announced by the European Central Bank. If the Company can prove that the damage caused by delay is higher, the Company shall be entitled to assert this claim.

§ 6 Payment

In our shop, the following methods of payment are available to the ordering party:

credit card:

When placing the order, the ordering party simultaneously sends us his credit card details. After the legitimation as legitimate cardholder, we request the credit card company of the orderer to initiate the payment transaction immediately after the order. The payment transaction is automatically carried out by the credit card company and the customer's card is debited.


After placing the order, the customer is redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, the orderer must be registered there or first register, authenticate with access data and confirm the payment order to the company. You will receive further instructions during the ordering process.
The payment transaction will be carried out automatically by PayPal immediately afterwards.

IMMEDIATELY bank transfer:

After placing the order, the customer will be forwarded to the website of the online provider IMMEDIATELY bank transfer. In order to be able to pay the invoice amount via IMMEDIATELY bank transfer, the customer must have an online banking account with PIN/TAN procedure activated for participation in IMMEDIATELY bank transfer, must legitimize himself accordingly and confirm the payment order to us. The customer receives further information during the ordering process. The payment transaction will be carried out immediately afterwards by IMMEDIATELY bank transfer and charged to the customer's account.


The company offers payment by invoice in cooperation with Klarna as a payment option. Klarna invoice is available for consumers. The payment must be made to Klarna. When buying on account with Klarna the customer always receives the goods first. The customer always has a payment period of 14 days. The complete terms and conditions for purchase on account can be found here:
>a href="https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0.">https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0.
>br />>

§ 7 Set-off, retention

The customer has the right to set-off only if his counterclaims are legally binding or undisputed by the company. In addition, he shall be entitled to exercise a right of retention insofar as his counterclaim is based on the same contractual relationship.

§ 8 Price

The prices quoted by the Company include the statutory value added tax, unless expressly stated otherwise.

§ 9 Retention of title

The delivered goods remain the property of the company until full payment has been made.

§ 10 Liability for defects

The right to cancel your order does not affect your rights as a buyer in terms of the legal warranty provisions. If a product purchased from us should have defects, your claims as a buyer shall become time-barred within 2 years after delivery of the goods. In the event of defects of the purchased goods, the legal claims for supplementary performance, removal/new delivery as well as - if the special legal requirements are met - the further claims for reduction or withdrawal, as well as compensation for damages, including compensation for the damage instead of performance as well as compensation for your futile expenses, shall apply at your choice. Please keep the invoice carefully as proof of purchase. If the supplementary performance has been carried out by way of a replacement delivery, the customer is obliged to return the first delivered goods to the company within 30 days at the company's expense.

The return of the defective goods must be carried out in accordance with the statutory provisions. The Company reserves the right to claim damages under the statutory conditions. The Company shall be liable without limitation if the cause of damage is based on intent or gross negligence.

Ferner the Company shall be liable for the slightly negligent breach of material obligations, the breach of which jeopardises the achievement of the purpose of the contract, or for the breach of obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which you regularly rely. In this case, however, the Company shall only be liable for foreseeable damage typical for the contract. The Company shall not be liable for the slightly negligent breach of duties other than those mentioned in the above sentences.

The above limitations of liability shall not apply in the event of injury to life, body or health, for a defect after a guarantee has been given for the quality of the product and in the event of fraudulently concealed defects. The liability according to the product liability law remains unaffected.
br />In so far as the liability of the company is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

§ 11 Applicable law

For deliveries within Germany, German law applies.

Bielefeld, Status: 01.07.2020